CandyLand Casino Terms of Use

These Terms and Conditions set out the rules for using CandyLand’s website and related services. They explain the relationship between you and us, outline your responsibilities as an account holder and describe how we manage promotions, payments and disputes. By registering or using our services you accept these terms and any updates we publish on the site.

Account responsibilities

You are responsible for keeping your account details secure, including your password and any one-time codes. You must notify us immediately if you suspect unauthorised access. You may hold only one account unless we agree otherwise. We may suspend or close accounts where we reasonably suspect fraud, bonus abuse, money laundering, account sharing or other breaches of these terms.

Eligibility requirements

Access to our services is subject to eligibility. You must be at least 18 years old and located in a jurisdiction where you are permitted to use online gaming services. We require accurate personal details at registration and you must update them if they change. We may carry out age and identity checks and refuse or close accounts where verification fails.

Acceptable platform use

You must use the platform lawfully and in good faith. Prohibited activity includes attempting to bypass geo-restrictions, using automation or bots, colluding with other players to gain advantage, or attempting to manipulate game outcomes. Abusive behaviour towards staff or other users is not permitted. We reserve the right to limit access if misuse is detected.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which will apply when you opt in. Wagering requirements, game-eligibility, maximum bet limits while a bonus is active and expiry periods are set out in the promotion terms. We may restrict, revoke or reclaim bonuses and related winnings where we reasonably believe terms have been abused or rules breached.

Deposits and withdrawals

Deposit and withdrawal options are shown in the cashier. We may require identity, address and source-of-funds documentation before allowing withdrawals. Withdrawals may be processed to the original payment method where possible. We may apply reasonable limits and temporary holds while verification or anti-money-laundering checks are completed. Any fees charged by payment providers are separate from our service.

Dispute resolution

If you have an issue, please contact our support team in the first instance at [email protected]. We aim to respond promptly and will investigate disputes fairly. If we cannot resolve a dispute directly we will explain the further options available to you, which may include independent dispute resolution where applicable.

Updates to terms and conditions

We may amend these terms from time to time. Changes will be published on the site and, where appropriate, communicated to account holders. Continued use of the service after publication of changes constitutes acceptance. Where changes materially affect your rights we will provide advance notice when reasonably practicable.