User Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you register an account, place bets or use casino services with CandyLand. We take your privacy seriously and describe the types of data we hold, how we use it, who we may share it with and the rights you have in relation to your information.

Types of data we collect

Personal data

When you sign up and use our services we collect personal information you provide, such as your full name, date of birth, address, email, telephone number and identity documents for verification. We also record account details, payment details and correspondence with our support team.

Technical data

We collect technical information needed to operate the service, including IP address, device type, browser details, operating system and connection data. We may also collect location data inferred from your IP address and log information about your use of the site and app.

Transactional and activity data

We keep records of deposits, withdrawals, wagers, wins and losses, bonus activity and game history. We also monitor user activity for security, fraud prevention and to comply with our account verification and responsible-gambling obligations.

How we use your information

We use your data to create and manage your account, process payments, verify identity, prevent fraud and comply with legal obligations. Your information helps us provide customer support, administer responsible-gambling tools, investigate disputes and send important service messages about your account. We do not use your personal data for unrelated third-party marketing without your consent.

Data protection practices

We protect data using technical and organisational measures, including encryption, secure servers and access controls. Access to personal information is restricted to authorised staff and service providers who need it to perform their duties. We also carry out regular security reviews to help guard against unauthorised access, loss or misuse of data.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, measure site performance and personalise content. Some cookies are essential for the service to function, while others help us improve your experience. You can manage cookie settings in your browser or via the site cookie tool.

User rights

You have rights in relation to your personal data, including the right to access information we hold about you, to request correction of inaccurate data and to object to certain processing. You may also request restriction of processing or ask for your data to be erased where permitted by law.

Access, correction and deletion of data

To access, correct or request deletion of your personal information please contact our support team. We will respond within a reasonable time and may request identification to confirm your request. In some cases we may retain limited records for compliance, security or dispute resolution purposes.

Information sharing and third parties

We may share data with payment processors, identity-verification providers, game suppliers, fraud-prevention services and legal or regulatory authorities where required. All third parties who process information on our behalf are contractually bound to protect your data and may only use it for the services they provide to us.

Privacy policy updates

We may update this policy from time to time. Material changes will be published on the site and, where appropriate, notified to account holders. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.