Responsible Gambling at CandyLand Casino

At CandyLand we take safer gambling seriously. We want every player to enjoy controlled, responsible play and to be able to step back whenever they need to. Our approach combines clear tools, straightforward limits and prompt support so you can manage your activity and play within your means.

Player protection principles

We prioritise player safety by preventing harm, promoting informed decisions and responding quickly when concerns arise. That means making tools easy to find, providing clear information about limits and self-exclusion, and training our team to handle requests with sensitivity and discretion.

Activity-control tools

You can manage your account activity at any time using the controls on your profile page. These tools are designed to help you stay within your comfort zone and include several adjustable options.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be reduced immediately; increases normally include a short cooling-off period so you can reconsider the change.

Loss limits

Loss limits let you cap net losses over a chosen period. This helps avoid chasing losses and keeps bankrolls predictable. You can change or remove limits via your account settings, subject to any required verification steps.

Time limits and session reminders

Use session-time reminders to keep track of how long you play. You can also set automatic session time-outs or choose short breaks if you want a temporary pause without closing your account.

Account breaks and self-exclusion

If you need a longer break you can self-exclude for a specified period. Self-exclusion closes access to your account and stops marketing contact while in effect. We also participate in national self-exclusion schemes where available and will support requests to be excluded from our services.

Recognising signs of problematic behaviour

Look out for changes such as spending more than planned, borrowing to play, anxiety about gambling, or hiding activity from others. If you notice these signs in yourself or someone you care about, take action early by using the tools above or contacting our team.

Tips for maintaining control

Try simple measures like setting strict deposit limits, scheduling regular breaks, avoiding gambling when stressed or under the influence, and keeping a separate budget for entertainment. Regularly review your account history to spot trends and adjust your limits as needed.

Professional help and support organisations

If you need more help, contact trained organisations such as GamCare, GambleAware, GamStop or Gambling Therapy. These services offer free, confidential advice and practical support. You can also reach our support team at [email protected] for assistance with limits, self-exclusion or referrals to specialist help.